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Refunds & Returns policy TOP I post my products with Australia post and I do my best to package each candle carefully and safetly unfortunatly accidents do happen. i do not offer a replacment on any broken or lost items but if you want to arrange a courier or other form of postage at your cost then im more than happy to oblige I do my best to descibe each fragrance and product and do not offer a refund if you are unhappy with teh scent size etc however if the product doesnt perform to my standard just email me with the problem and send the product back a new one will be sent out at no cost to you Postage cost TOP Jewellery ONLY up to 10 items $4 500gm satchel $5.30 perfect for melts 3kg satchel $9.30 5kg satchel $19.90 i do not charge handling fee or any other packaging fees only what Ausatrlia post charges Weights are clearly marked along with other information about the product
Please choose the right option at the checkout goods will not be posted until the right amount has been paid if unsure please email me to disscuss this Please remember the weight of candles add up i work with Australia Post to find the cheapest way to post these item for you i have no intenion of making money off postage but the average postage of 4 large candles and some melts is around $20 Candles are now ordered VIA EMAIL ONLY to ensure an accurate postge amount is quoted please see canldes page ofr further detail COD TOP Is only avaliable from customers in the blue mountains area that will be delivered by me and postage cost will not be added. Before ordering please email me for a unique code so postage will not be asdded to your order If you select this option and you are not in the area i can deliver to you i will send you an email with a payment request. Deliverys TOP Candles and Melts are made to order and in case of an out of stock could take up to 2 weeks BUT in saying that its never happened and after the order recieved and payments organised the candle/Melts are made that day and left to cure for 48hrs before postage. Jewellery is sent as soon as your order recieved and payment organised but again in cases of out of stocks could take up to 2 weeks but be sure if this is the case you will be notified and other arrangements made if neccessary Payments TOP Payment options avaliable through the site are via Paypal However direct deposit is also avaliable please select the COD payment option at the check out and leave a note stating you have chosen this i will then email you all details payment is due at the time of the order and will not be made or sent until payment has cleared Jewellery and candle orders TOP The jewellery is made from a lovley lady who lives in VIC and im in NSW so they will be sent in different packages if you live and qualify for COD in the blue mountains area and want to pay for the candles please email me kim@meltingaway.com.au your candle order and order the jewellery through the site Direct deposit is avaliable for jewellery but please email sonia@meltingaway.com.au for details thank you About Palm wax TOP Palm wax is an all-natural, renewable resource that is obtained from the oil palm in well managed and regulated estates. Due to its environmentally friendly attributes, palm wax offers a whole new choice for candle makers who market sustainable or renewable resource based extensions to their candle lines. The oil palm produces fruit in bunches which are harvested and sent to palm oil mills to undergo extraction, sterilization, clarification and purification. The crude oil is then sent to palm oil refineries where it is processed further into products such as cooking oil, shortening, cocoa butter substitutes, non-dairy creamers, soaps, and of course everybody’s favorite – Palm Wax. Note from my supplier :D At Aussie Candles we are dedicated to offering the best products at the best prices, BUT NOT at the expense of any living creature or the environment. We have sourced and partnered with a member of the Roundtable on Sustainable Palm Oil. This organization was founded by the World Wide Fund for Nature (WWF) and heads of government and industry involved in palm cultivation. The RSPO was founded to develop and define best practices for sustainable palm cultivation, and then help member organizations to implement and verify the procedures. We are very proud to offer this product to our customers as a sustainable, non-genetically modified alternative to other waxes. If you are buying palm elsewhere, please contact your supplier and confirm that the wax you are using is not contributing to deforestation of these important habitats.
About Soy wax TOP Advantages of Soy we all know what Soy wax is but what are the advantages compared to parafin...
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